Refund Policy

Thank you for your interest in attending our trade show. Please review our ticket refund policy carefully before purchasing tickets.

Ticket Sales

All ticket purchases are subject to the terms outlined in this policy. By purchasing a ticket, you agree to these conditions.

Refund Requests

• Refund requests received 30 days or more prior to the event date are eligible for a full refund, less any processing or transaction fees.
• Refund requests received 15–29 days prior to the event date are eligible for a 50% refund.
• Refund requests received fewer than 15 days before the event date are generally not eligible for a refund.

Ticket Transfers

If you are unable to attend, tickets may be transferred to another individual by notifying the event organizer in writing at least 5 business days prior to the event.

Event Cancellation

If the event is canceled by the organizer, ticket holders will be entitled to a full refund of the ticket purchase price. Processing fees may be refunded at the organizer’s discretion.

Event Postponement or Rescheduling

If the event is postponed or rescheduled, tickets will remain valid for the new event date. If a ticket holder cannot attend the rescheduled event, refund requests may be considered on a case-by-case basis.

No-Show Policy

No refunds will be issued for attendees who do not attend the event.

Force Majeure

The organizer shall not be liable for failure to hold the event due to circumstances beyond reasonable control, including but not limited to severe weather, natural disasters, government restrictions, public health emergencies, labor disputes, or acts of terrorism. Refunds in such situations will be determined at the organizer’s discretion and in accordance with applicable law.

How to Request a Refund

Refund requests must be submitted in writing to:

VSP Technologies
Email: ap@vsptechnologies.com
Phone: 1-800-334-6013

Please include the purchaser’s name, order number, and reason for the request.

Processing Time

Approved refunds will typically be processed within 10–15 business days using the original method of payment.