Account Specialist – Prince George, VA
Essential Functions
- Provide timely and accurate information to customers relative to products, price quotes, order processing, and status updates
- Develop and maintain a vast knowledge of the products and services being offered
- Develop and maintain a working knowledge of VSP technology including, but not limited to, ERP, Salesforce, and internal VSP programs
- Communicate customer feedback to various teams in order to improve the overall customer experience
- Coordinate with other departments, including Support Services and Engineering, to satisfy customer questions including product recommendations
- Manage assigned accounts and provide account management support to the Outside Sales team
- Clerical duties to include filing, scanning, order dispute reconciliation, and switchboard assistance
- Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
- Project a favorable image of the company to promote, foster, and enhance public recognition of VSP Technologies and our products and services
Required Experience / Education
- High School Diploma
- Experience and/or training related to job functions
Preferred Experience / Education
- 2-4 year college degree preferred in business or related field
- Customer service experience in manufacturing and/or sales preferred
- Salesforce experience